pkop's Privacy Policy
Please read this policy carefully to understand how your personal information is collected, used, and kept secure.
This privacy policy applies to all users of the pkop platform. By using the pkop website and services, you are considered to have agreed to the terms of this policy.
pkop is a trusted online gaming platform in Bangladesh that places the highest priority on the security of your personal information. We believe your privacy is a fundamental right and we handle your information accordingly. In this policy we have clearly stated what types of information we collect, why we collect it, and how we keep it secure.
About Information Collection
pkop collects certain types of information to operate its services smoothly and to provide users with the best possible experience. We collect only the information that is genuinely necessary to deliver our services.
Personal Identity Information
We collect the information you provide at the time of registration:
- Full name and date of birth
- Valid email address
- Mobile number
- National ID information (for age verification)
- Residential address
Financial Transaction Information
To facilitate deposits and withdrawals on your account:
- bKash / Nagad / Rocket / Upay number
- Bank account information
- Transaction history
- Deposit and withdrawal records
- Visa / Mastercard details (where applicable)
Technical Information
To improve service quality and ensure security:
- IP address and device type
- Browser and operating system information
- Cookies and session data
- Login time and location information
Gaming Activity Information
To improve the range of services and ensure responsible gaming:
- Gaming history and preferences
- Betting patterns
- Bonus and promotion usage records
- Session duration and activity logs
Purpose of Information Use
pkop uses the collected information only for the purposes described below. Your information is not used for any additional or unauthorised purpose.
- Account Management: Your information is used to create, verify, and maintain your pkop account.
- Age and Identity Verification: To comply with legal requirements and confirm that only those aged 21 or above are using the service.
- Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Customer Support: To resolve your issues and respond to requests through 24/7 live chat assistance.
- Security and Fraud Prevention: To detect suspicious activity and keep your account and funds secure.
- Responsible Gaming: To monitor gaming behaviour, identify problematic gaming, and intervene where necessary.
- Service Improvement: Analysis to continuously improve platform functionality and user experience.
Information Storage and Security
pkop has adopted the highest industry-standard technical and organisational security measures to keep your personal information secure.
SSL Encryption
All data transmissions between you and pkop servers are protected by 256-bit SSL encryption technology. This ensures that no third party can access your information.
Secure Data Storage
All your information is stored on secure servers and, through access control systems, only authorised personnel can access the information they need.
Regular Security Audits
Regular internal and external security audits are conducted to ensure the security of our systems. If any vulnerability is identified, corrective measures are taken immediately.
Password Protection
Your password is never stored in plain text. It is stored in encrypted form using advanced hashing algorithms, so even our staff cannot see your actual password.
To maintain the security of your account, we ask that you use a strong password and never share your login details with anyone.
Information Sharing with Third Parties
pkop never sells, rents, or provides your personal information to third parties for marketing purposes. However, information sharing may be necessary in the limited circumstances described below:
4.1 Payment Processing Companies
Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking institutions to complete financial transactions. These institutions follow their own privacy policies and security standards and use the information only for processing transactions.
4.2 Legal Obligations
If information is required by a legal authority or court order, pkop will cooperate in accordance with the law. In such cases, we will attempt to notify users in advance where the law permits.
4.3 Technology Service Providers
Limited information may be shared with certain technology service providers for the operation of the platform. All such partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.
4.4 Game Providers
Necessary session data may be shared with game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi to ensure fair gameplay. Personally identifiable information is not shared in these cases.
Cookies Policy
Cookies are used on the pkop website. Cookies are small text files stored in your browser that help improve the functionality of the site.
Essential Cookies
Essential for the core functionality of the website. They store login sessions, security tokens, and language preferences. These cannot be disabled.
Analytics Cookies
Collect information to understand how users interact with the site. This information is analysed in aggregate and is not used to identify individuals.
Preference Cookies
Used to remember your personal preferences such as game type, notification settings, and similar choices, so you do not have to configure settings every time you visit the site.
You can disable cookies other than essential cookies by changing your browser settings. However, this may limit some features of the site.
Data Retention Period
pkop retains your personal information for as long as it is necessary to provide services and meet legal obligations. Specifically:
- Active account information: for the full duration the account remains active
- Financial transaction records: minimum 5 years from the date of completion
- Customer service communication logs: up to 2 years
- Inactive account information: up to 3 years from the date of last activity
- After account closure: in accordance with applicable legal requirements
After the specified period, information is securely deleted or anonymised so that you can no longer be identified in any way.
User Rights
pkop believes you should have full control over your own information. Your rights are set out below:
Right to Access Information
You can view the personal information stored in your account at any time and request a copy. Please contact our support team to do so.
Right to Correct Information
If any of your information is incorrect, you can request a correction. pkop will make the necessary corrections within a reasonable time and the support team is always ready to assist.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal, regulatory, or contractual obligations.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. This can be considered as an alternative to deletion of information.
To exercise any of the above rights, please contact us by email: [email protected] — we will aim to respond to your request within 30 business days.
Protection of Minors
pkop strictly prohibits anyone under the age of 21 from using the service. This platform is for those aged 21 or above only. We do not knowingly collect any information from minors.
If we suspect that a user is under the age of 21, we will immediately suspend that account and delete the stored information after verification. If parents find that their child is using this platform, please contact us.
Policy Changes
pkop reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A prominent notice will be displayed on the website
- The date of the change will be noted on this page as "Last Updated"
Continued use of the platform after changes have been made will be taken as your agreement to the updated policy. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. pkop's data protection team is always ready to assist you.
Get in Touch
Email
[email protected]
Live Chat
24/7 live chat support in Bengali — click the live chat icon on any page of the site
Response Time
Emails are generally responded to within 24-48 hours; live chat support is available instantly
To learn more, visit our FAQ page or read support information on the responsible gaming page.